Our Privacy Policy

Your privacy is critically important to us.

This privacy policy sets out how TeamHome Private Limited uses and protects any information that users and visitors (referred collectively as “You”, “Your” or “User”) of the Platform provide when you avail of e-commerce services through www.teamhome.in, its mobile application/s, and/or m-site (hereinafter referred to as the “Platform”). By using TeamHome Platform, you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes this Privacy Policy sets. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located.

What We Collect?

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postal code, preferences and interests
• Other information relevant to customer surveys and/or offers
• Cookies and usage data
• Indirect/behavioural data

What do we do with the Information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To facilitate the use of our e-commerce Platform
• Meet regulatory and legal requirements
• For market research or service enhancement purposes.
• To send information regarding services, changes in terms of use, agreements, policies and/or other regulatory information
• To contact you, by way of phone calls, SMS & emails, from time to time to gather information on service requirements, and record user feedback on TeamHome services as they currently stand or any potential services that we may be offering in future.
• To detect, prevent and address our technical issues
• To identify you on our system and to keep track of the services
• To prevent, detect, mitigate, and investigate fraudulent or illegal or criminal activities related to our services
• To determine what is most beneficial for the users
• To facilitate financing.

Disclosure of Information?

We disclose user Information to third parties in the manner specified below, including, but not limited to:

• Disclosing information to service providers on TeamHome Platform, for the purposes of delivering services
• Disclosing user information to potential financiers
• Information to companies, agencies, individuals, sellers and other third parties who are authorised to perform functions on our behalf
• Disclosure of information with TeamHome partners, affiliates and service providers on the Platform
• Disclosing personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes
• Disclosing personal information to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy
• We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization or amalgamation or restructuring the business. While sharing such personal information, we and the other parties shall make reasonable endeavours to ensure that your personal information is duly protected by the respective entity, by undertaking security measures prescribed under applicable laws
• The user consents to reproduce/publish testimonials and reviews given on any of any platforms in any relation to TeamHome, along with name and/or any other necessary information, on the Platform, on such page and in such position as we may determine in our sole discretion. Additionally, the user agrees that we may edit the testimonials/reviews provided and that we may reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the platform. If you have any concerns with the same, the user may contact us at thconnect@teamhome.in

Security

In order to prevent unauthorized access or disclosure, we have put in place suitable electronic and procedural safeguards that are reasonably designed in connection with the storage, safeguarding & processing of information we collect online. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s drive. Once you accept, the file is added and this cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. Thus, web applications can tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to individual user needs.

Overall, cookies aid us to provide you with a better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way does give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to decline or accept cookies. Most web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We are not responsible for the privacy practices or the content of those linked websites. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

If you have questions or complaints regarding our privacy policy or practices, you may contact our privacy compliance officer by email at: thconnect@teamhome.in